033 65411331/32
hr@grapeservices.net

Team Structure

Our employees are our strength. Our professional and skilled team will strive hard to give the best services to our clients. Our staffs at GSPL bring Talent and Technology together to support our International clients by providing end-to-end offshore Business Process Outsourcing and Call Centre services. Employees at GSPL stay longer in our company because of our friendly atmosphere, care and support from us.

Team Composite :
100% of the team will be dedicated to client including client services, Operations Manager ,Trainers , Quality Assurance, Supervisor and CSRs

Team Ratio :
Based on programs complexity ,average 1:12 Supervisor to agent ratio ,1QC for every 10 CSEs, 1:15 Team Leader to Agent 1:30 Manager to CSEs



Workforce Management :
Analyze call distribution by time of the day/ Day of the week/month to determine staffing levels.

Maximum Utilization :
Flexible staffing to Maximize agent utilization and productivity without compromising quality of contact with the customer or Production .